Click the "Sign Up" button in the top right corner. You'll need to provide your email address and create a password. After verifying your email, your account will be ready to use for instant mobile top-ups.

Yes, you can make one-time top-ups as a guest user. However, creating an account allows you to track your transaction history, save favorite numbers, and get access to special promotions.

Click "Forgot Password" on the login page and enter your email. We'll send a password reset link that expires in 24 hours.

Log into your account, go to "Account Settings" where you can update your personal information, email preferences, and saved payment methods.

Each user is limited to one account. Creating multiple accounts may result in suspension of all associated accounts.

Most top-ups are processed instantly, typically within 30-60 seconds. In rare cases, it may take up to 15 minutes depending on the recipient's mobile network.

We support top-ups to over 150 countries and 500+ mobile operators worldwide. You can check if your operator is supported by entering the phone number on our homepage.

If your top-up hasn't arrived within 15 minutes, please contact our support team with your transaction ID. We'll investigate and either complete the top-up or issue a full refund.

Yes, registered users can set up automatic recurring top-ups for weekly, bi-weekly, or monthly intervals. You can manage these in your account dashboard.

Yes, there are limits based on the recipient's country and mobile operator. These limits are set by the operators themselves and vary between $50-$200 equivalent per transaction.

You can top up any prepaid mobile number from our supported operators. Postpaid accounts and landlines cannot be topped up through our service.

You only need the recipient's phone number in international format (with country code) and the amount you wish to send. The operator is automatically detected.

We accept credit/debit cards (Visa, Mastercard, American Express), PayPal, and select digital wallets. Payment options may vary by country.

Yes, we use industry-standard SSL encryption and PCI-compliant payment processing. We never store your full credit card details on our servers.

Common reasons include insufficient funds, expired cards, bank security blocks, or incorrect billing information. Contact your bank if problems continue.

All prices are in USD. International customers see converted amounts based on current exchange rates.

No, we display the full amount you'll pay before confirming any transaction. The recipient receives the exact top-up amount you selected.

Yes, invoices are automatically generated and available in your account under Transaction History. You can download them as PDF.

Try clearing your browser cache and cookies, or try accessing the site using a different browser. If the problem persists, contact our support team.

Error messages during payment usually indicate an issue with your payment method. Check that your card details are correct and that you have sufficient funds. If problems continue, contact your bank.

Make sure you're entering the number in international format (with country code, without the + sign). For example: 14155550123 for a US number.

First, check your spam/junk folder. If it's not there, log into your account to view your transaction history. You can resend the confirmation from there.

This is usually caused by browser extensions or ad blockers. Try disabling them temporarily or use a different browser.

We use industry-standard SSL encryption for all data transmissions. Payment information is processed by PCI-DSS compliant payment gateways, and we never store full credit card details on our servers.

Yes, you can enable 2FA in your account security settings for enhanced protection. We recommend using this feature for added security.

Immediately change your password and contact our support team. We'll review recent activity and secure your account.

We perform comprehensive security audits quarterly and after any major system updates to ensure your data remains protected.

We offer full refunds for failed top-ups that cannot be completed. If a top-up fails, we automatically initiate a refund to your original payment method within 3-5 business days.

We are committed to protecting your privacy. We only collect essential information needed to process your transactions and never sell your data to third parties. See our Privacy Policy for details.

Our Terms of Service are available at https://airtime24.com/terms and cover the legal agreements between you and Airtime24 regarding the use of our services.

We strive to maintain 99.9% uptime for our services. In the rare event of extended downtime, we will notify users and extend any promotional offers affected.