1. Acceptance of Terms

By accessing or using airtime24.com ("Service"), you agree to be bound by these Terms of Service. If you disagree with any part of the terms, you may not access the Service.

2. Service Description

airtime24.com provides instant mobile top-up services through integration with Ding Connect API. We facilitate the purchase of airtime credit for mobile operators worldwide.

3. User Accounts

When you create an account, you must provide accurate information. You are responsible for safeguarding your password and for all activities under your account.

4. Transaction Process

All top-up transactions are processed through secure payment gateways. By completing a transaction, you authorize us to charge your payment method for the specified amount.

5. Termination

We may terminate or suspend access to our Service immediately, without prior notice, for any breach of these Terms.

1. Information We Collect

We collect information to provide better services to our users:

• Account Information: Name, email address, phone number
• Payment Information: Billing address, payment method details (processed by secure third parties)
• Transaction Data: Top-up amounts, recipient numbers, transaction timestamps
• Technical Information: IP address, browser type, device information

2. How We Use Information

We use the information we collect for the following purposes:

• To process and complete mobile top-up transactions
• To provide customer support and transaction history
• To improve our services and user experience
• To communicate important service updates
• To detect, prevent, and address technical issues or fraud

3. Data Sharing

We do not sell your personal information. We may share information with:

• Ding Connect API to process top-up transactions
• Payment processors to complete transactions
• Legal authorities when required by law

4. Data Retention

We retain transaction data for as long as necessary to provide services and comply with legal obligations.

1. General Policy

Due to the digital and instantaneous nature of mobile top-up services, all sales are generally final. Refunds are only available in exceptional circumstances:

• Failed transactions where payment was taken but top-up was not delivered
• Technical errors on our platform
• Duplicate transactions

2. Non-Refundable Situations

Refunds will not be provided for:

• Incorrect recipient phone numbers provided by the customer
• Delayed top-ups (unless exceeding 24 hours)
• Change of mind after successful transaction
• Recipient's mobile operator issues

3. Refund Process

To request a refund, contact our support team within 24 hours of transaction with:

1. Your transaction ID
2. The reason for your refund request
3. Evidence supporting your claim

4. Refund Methods

Approved refunds will be issued to the original payment method within 7-10 business days.

1. Prohibited Activities

When using airtime24.com, you agree not to:

• Use the service for any illegal purposes
• Attempt to circumvent security measures
• Use automated systems to make excessive requests
• Provide false or misleading information
• Resell our services without authorization

2. Transaction Limitations

We reserve the right to:

• Limit transaction amounts for security reasons
• Require verification for large transactions
• Block transactions to certain regions or operators

3. Enforcement

We reserve the right to investigate violations of this policy and take appropriate action, including account termination.

1. Top-up Delivery

Most top-ups are delivered instantly. However, delivery times may vary depending on:

• The recipient's mobile operator
• Network conditions
• Geographical location
• System maintenance periods

2. Service Availability

We strive to maintain 24/7 service availability but cannot guarantee uninterrupted service due to:

• Scheduled maintenance
• Third-party API dependencies
• Factors beyond our control

3. Operator Compatibility

We support most major mobile operators worldwide. However:

• Some operators or regions may not be supported
• Operator requirements may change without notice
• Prepaid and postpaid restrictions may apply

1. Data Protection

We implement industry-standard security measures including:

• 256-bit SSL encryption for data transmission
• Regular security audits
• Secure server infrastructure with firewalls
• Payment card industry (PCI) compliance

2. Payment Security

All payment transactions are processed through PCI-DSS compliant payment processors. We do not store credit card information on our servers.

3. Account Security

Users are responsible for:

• Keeping account credentials secure
• Using strong, unique passwords
• Reporting suspicious activity immediately

1. What Are Cookies?

Cookies are small text files stored on your device when you visit websites. They help websites remember information about your visit.

2. How We Use Cookies

We use cookies for:

• Essential Cookies: Required for basic site functionality and transaction processing
• Preference Cookies: Remember your language and currency preferences
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Deliver relevant advertisements (if applicable)

3. Cookie Management

You can control cookies through your browser settings. Note that disabling essential cookies may affect website functionality and transaction processing.

1. Service Limitations

While we strive for 100% accuracy and reliability, we cannot guarantee:

• Uninterrupted service availability
• Instant delivery for all transactions
• Compatibility with all mobile operators

2. Third-Party Services

We rely on third-party services including:

• Ding Connect API for top-up processing
• Payment processors for transaction handling
• Mobile operators for credit delivery

We are not liable for issues arising from these third-party services.

3. Limitation of Liability

Our total liability for any claim related to our services is limited to the amount of the transaction in question.

1. Promotion Terms

From time to time, we may offer promotions such as:

• Discounts on top-up amounts
• Bonus credit with purchases
• Special offers for specific operators

2. Eligibility

Promotional offers may be subject to:

• Geographical restrictions
• Operator limitations
• Minimum purchase requirements
• Time limitations

3. General Rules

We reserve the right to:

• Modify or cancel promotions at any time
• Limit promotion usage per customer
• Exclude certain transactions from promotions

1. Service "As Is"

Our service is provided "as is" without any warranties, expressed or implied. We do not guarantee that the service will meet your requirements or be uninterrupted, timely, secure, or error-free.

2. Mobile Operator Relationships

We are an independent service provider and are not affiliated with any mobile operators. All operator logos and trademarks are property of their respective owners.

3. Changes to Terms

We reserve the right to modify these policies at any time. Continued use of our services after changes constitutes acceptance of the modified terms.